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Conflict Management, Negotiation and Assertiveness

The art of collaboration


Some people are too flexible, patient or team-oriented, while others are too firm or results-oriented. How can you be demanding yet "human"? Discover the secret through this module.

Session objectives

  • Become aware of your personal style of conflict resolution and assertiveness
  • Become aware of others’ styles
  • Learn to effectively assert yourself
  • Use conflict resolution approaches that fit the situation
  • Learn how to negotiate and achieve a win-win collaboration
  • Acquire mediation tips and tools


  • The benefits of good conflict management
  • Activities, role-plays and exercises
  • The winning principles of conflict management
  • Questionnaire
  • Why is there conflict?
  • Discussion: How to resolve conflict
  • Perceptions that can play tricks on us
  • Five conflict resolution strategies
  • Case studies
  • Assertiveness Quotient Test
  • Assertiveness
  • Action plan
  • Degrees of assertiveness
  • The 6 steps of a Win/Win collaboration
  • Best practices: Conditions for successful collaboration
  • Mediation
  • Practical ideas
  • "Top 3" takeaways
  • Make things happen
  • Suggested reading
  • Real-life situation
  • The winning principles of assertiveness
  • The importance of body language


The SPB difference

So what makes our sessions different?

They’re developed and presented by organizational psychologists – the experts on human behaviour in the workplace!

1. Methodology

  • Presentation of easy-to-apply best practices, tips and techniques
  • Real-life cases and examples
  • Games and simulations
  • Movies
  • Discussion and sharing of ideas
  • Practical advice
  • Suggested reading
  • Individual action plan

2. Benefits

  • Immediately applicable in the work environment
  • Dynamic and interactive
  • Concrete approach based on the acquisition of new behaviours
  • Rapid and measurable results

3. Our approach

  • Action learning
  • Short pre-session exercise to add relevance to the real-life situations and examples discussed
  • Immediate application of solutions learned to maximize knowledge transfers

  • Contact our experts.SPB Organizational Psychology is here to help you

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