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Change Management

Overcoming resistance


Being an effective change agent is critical in a day and age where the word ‘change’ itself triggers instant resistance. This session will help you understand and manage resistance so you can successfully implement new ways of doing things.

Session objectives

  • Understand the different phases people go through when faced with change
  • Identify the causes and effects of resistance
  • Determine winning practices to deal with resistance
  • Develop winning strategies for successfully implementing change


  • The phenomenon of change
  • Reactions to change
  • Questionnaires and role-plays
  • The 6 types of resistance
  • Best practices: How to deal with resistance
  • Best practices: The 20-50-30 rule
  • Exercises and game
  • The consequences of not adapting to change
  • Exercise
  • Change management model
  • The six steps of change management
  • "Top 3" takeaways
  • Make things happen
  • Suggested reading
  • Real-life situation
  • Action plan
  • Role-plays
  • The importance of reinforcement and follow-ups


The SPB difference

So what makes our sessions different?

They’re developed and presented by organizational psychologists – the experts on human behaviour in the workplace!

1. Methodology

  • Presentation of easy-to-apply best practices, tips and techniques
  • Real-life cases and examples
  • Games and simulations
  • Movies
  • Discussion and sharing of ideas
  • Practical advice
  • Suggested reading
  • Individual action plan

2. Benefits

  • Immediately applicable in the work environment
  • Dynamic and interactive
  • Concrete approach based on the acquisition of new behaviours
  • Rapid and measurable results

3. Our approach

  • Action learning
  • Short pre-session exercise to add relevance to the real-life situations and examples discussed
  • Immediate application of solutions learned to maximize knowledge transfers

  • Contact our experts.SPB Organizational Psychology is here to help you

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