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- Are you looking to reduce your staff turnover rate within your customer contact centre?
- Do you know that there is a sure and effective way of hiring new customer contact agents rapidly while minimizing your risk of error?
- Would you like to allow your applicants to experience the customer contact agent environment before investing in their integration?
- Do you want to do a large-scale hiring without it affecting your human resources service?
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At SPB, over the last few years we have acquired sound expertise and knowledge regarding customer contact centres and have succeeded in marketing cutting-edge, efficient and complementary solutions. Whether you face challenges involving attracting, retaining, integrating or training applicants, our solutions help you make more well-informed decisions.
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JULIE CARIGNAN, MASc, M.Ps.
Organizational Psychologist
Partner
jcarignan@spb.ca
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To know more about our Customer Contact Solutions...
-> Virtual Customer Contact (VCC)
-> Customer Contact Interactive Simulation (CCIS)
-> Tribal
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