"The VCC test has had a huge impact during our recruitment process. It has helped us to focus on the areas of performance that most apply to the positions we are hiring. The test has proven to be a very accurate predictor of future performance based on the statistics we have gathered. VCC has proven to be a very valuable tool we now utilize during our hiring processes."
Virtual Customer Contact (VCC) is a unique line of multimedia tools developed to optimize your selection processes and personnel training.
Designed in close partnership with organizational psychologists and customer contact agent specialists, VCC tools allow you to target the best candidates for your customer contact jobs and to rapidly detect their development potential.
VCC tools are made up of various extremely realistic interactive simulations, within which candidates are asked to role-play a customer contact agent by managing calls and e-mails from customers.
Our tools help evaluate the following competencies:
Multitasking competencies: computer skills; rapid information processing
Cognitive competencies: general learning; problem solving
Interpersonal competencies: influence, persuasion and competitive positioning; customer orientation
Written competencies: form and content, typing speed, accuracy, spelling and grammar
CHANTAL PARIS Account Manager E-Solutions cparis@spb.ca
