Conflict Management, Negotiation and Assertiveness

The art of collaboration

 

Some people are too flexible, patient or team-oriented, while others are too firm or results-oriented. How can you be demanding yet "human"? Discover the secret through this module.

Session objectives

  • Become aware of your personal style of conflict resolution and assertiveness
  • Become aware of others’ styles
  • Learn to effectively assert yourself
  • Use conflict resolution approaches that fit the situation
  • Learn how to negotiate and achieve a win-win collaboration
  • Acquire mediation tips and tools

Content

  • The benefits of good conflict management
  • Activities, role-plays and exercises
  • The winning principles of conflict management
  • Questionnaire
  • Why is there conflict?
  • Discussion: How to resolve conflict
  • Perceptions that can play tricks on us
  • Five conflict resolution strategies
  • Case studies
  • Assertiveness Quotient Test
  • Assertiveness
  • Action plan
  • Degrees of assertiveness
  • The 6 steps of a Win/Win collaboration
  • Best practices: Conditions for successful collaboration
  • Mediation
  • Practical ideas
  • "Top 3" takeaways
  • Make things happen
  • Suggested reading
  • Real-life situation
  • The winning principles of assertiveness
  • The importance of body language

  

The SPB difference

So what makes our sessions different?

They’re developed and presented by organizational psychologists – the experts on human behaviour in the workplace!

1. Methodology

  • Presentation of easy-to-apply best practices, tips and techniques
  • Real-life cases and examples
  • Games and simulations
  • Movies
  • Discussion and sharing of ideas
  • Practical advice
  • Suggested reading
  • Individual action plan

2. Benefits

  • Immediately applicable in the work environment
  • Dynamic and interactive
  • Concrete approach based on the acquisition of new behaviours
  • Rapid and measurable results

3. Our approach

  • Action learning
  • Short pre-session exercise to add relevance to the real-life situations and examples discussed
  • Immediate application of solutions learned to maximize knowledge transfers

 

 

Please contact Johanne Théroux,
Managing Partner,
Using the form below.

 


  Please enter the first and the last digit into the text box

 

You can also write to us at:

info@spb.ca

Or call us at:

1-800-798-1022