Being an effective change agent is critical in a day and age where the word ‘change’ itself triggers instant resistance. This session will help you understand and manage resistance so you can successfully implement new ways of doing things.
Session objectives
Content
So what makes our sessions different?
They’re developed and presented by organizational psychologists – the experts on human behaviour in the workplace!
1. Methodology
2. Benefits
3. Our approach
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INTERPERSONAL COMMUNICATION
CREATIVE PROBLEM SOLVING
GETTING RESULTS
DELEGATION AND COACHING
EFFECTIVE FEEDBACK
NEGOTIATION AND ASSERTIVENESS
INTERVIEWING TECHNIQUES
TEAMWORK
TIME MANAGEMENT
CUSTOMER SERVICE AND LOYALTY
MANAGING TALENT
INTER-GENERATIONAL DIFFERENCES
EMOTIONAL INTELLIGENCE
FACILITATING MEETINGS
MANAGE YOUR STRESS
CHANGE MANAGEMENT
CONFLICT MANAGEMENT
PERSUASION AND INFLUENCE